About Us

We are a small, family-owned company that got started selling high-quality shower heads on Amazon.com in 2015.  Since then, we have expanded our catalog to include various bathroom (and related) products.  As our business grows, we will continue to remain true to our mission by focusing on what customers really want.

Our Mission is dedicated to offering lifestyle-enhancing products, providing fast, reliable shipping, guaranteeing high quality, and delivering great customer service.

 

Lifestyle-Enhancing Products

If you think luxurious living is only for the rich, think again. The economy may not be as good as it used to be, but that shouldn’t stop you from enjoying the lifestyle that you want to live. Luckily, we’re here to help. We offer chic bath products at practical prices. Upgrade your shower with a few simple adjustments. Transform your dull bathroom into a stylish powder room. And impress guests with a fashionable lavatory. Enriching your life does not have to break the bank. It’s refinement you can afford.

 

Fast, Reliable Shipping

Fast, Reliable Shipping

 

We know you want your products delivered quickly and safely to your home.  That is why we partnered with Amazon for all our shipping and logistics.  Customers in the U.S. will find the same shipping settings as in the U.S.  For international shipments, we encourage you to contact us before placing an order.  We have inventory in Europe and Canada that can ship cheaper and more quickly than what is displayed below.

  • Standard Shipping  ($4.95)
    • 4 - 14 business days
    • Up to 5.0 lbs.
  • Expedited Shipping  ($9.95)
    • 2 - 6 business days
    • Up to 10.0 lbs.
  • Priority Shipping  ($14.95)
    • 1 - 2 business days
    • Up to 15.0 lbs.
  • International Shipping  ($24.95)
    • 2 - 4 weeks
    • Up to 25.0 lbs.

 

Guaranteed High Quality

You deserve high-quality products. If you buy something, it should last. Unfortunately, many companies are trying to cut expenses by using cheaper and cheaper materials to pad their bottom line. Not us. We recognize that high-quality products are sorely needed in the marketplace. And we are more than happy to deliver. That is why all our products are backed by a total satisfaction guarantee. If you are not 100% completely satisfied with your purchase, we’ll happily refund your money - no questions asked.

This guarantee applies for all Aqua Elegante products with no additional registration or work on your part.  Our total satisfaction guarantee lasts for 6 months for all consumable products (e.g. filters, filter cartridges, candles), and you receive 5 years for all non-cosumable products (e.g. shower heads, shower arms, mirrors).  Just send us an email with your order number, and we will take care of the rest.

 

Great Customer Service

We are here to serve the most important group of people for our company: our customers. It is thanks to you – the customers – that we are even in business. That is why we offer the best customer service you will ever find.

  • Amazingly Quick Response Time.  We answer all inquiries in less than 24 hours (even on weekends!).  Our current average response time for messages on Amazon.com is less than 1 hour.
  • Natural English Speakers.  This is not Tech Support outsourced to India.  This is a family-owned business based in the U.S.  We all grew up speaking English, so communication is no issue. 
  • Rapid Problem Resolution.  Our customer service reps are decision makers.  We can resolve your issue right away.  You will not be tossed around from person to person while being placed on hold and listening to bad elevator music.

We pride ourselves on our customer service. In fact, we believe that customer service is so important that every employee in the company (even our CEO) must put time in helping our customers.  If you have any questions about are products or business, please visit our Contact Us page to get in touch.